Terms & Conditions
These terms apply to purchases made through www.lanaderuss.com and to use of the website.
1. Seller details
The website is operated by Svetlana Pavlova, trading as LanaDeRuss.
Address: 16 Coverdale Road, London, W12 8JL, United Kingdom
Email: info@lanaderuss.com
2. Artwork descriptions
Each listing gives details of the artwork, including its title, dimensions, medium and price. Please check the listing before ordering. Canvas paintings are supplied stretched. A frame is included only if the listing says so.
As these are original paintings, texture and finish may naturally vary. Colours may also look different on different screens.
3. Prices, payment and orders
Prices and available payment methods are shown at checkout. Any delivery charge is shown before you place your order.
Your order is accepted when you receive an order confirmation email. If an artwork is unavailable or a listing contains an obvious error, I will contact you. If I cannot fulfil an order, I will refund any payment taken for it.
4. Delivery
Paintings are supplied as stretched canvas and are normally delivered within 3-5 days after order confirmation. Available delivery options and charges are shown at checkout. Tracking details will be sent if available.
Please provide a correct delivery address. For international orders, the recipient may be responsible for any import duties or taxes charged by the destination country.
If an order is delayed or arrives damaged, contact info@lanaderuss.com with your order number. For damage, please include photographs of the artwork and packaging.
5. Online orders: cancellations, returns and refunds
Standard, ready-made artwork
If you are a UK consumer buying a standard, ready-made artwork online, you can usually cancel within 14 days of receiving it, without giving a reason. After telling me you wish to cancel, you have a further 14 days to return it.
To cancel, email info@lanaderuss.com with your name, order number and a clear statement that you wish to cancel. Unless the artwork is faulty, damaged or not as described, you are responsible for the direct cost of return postage. If you cancel within the legal period, I will refund the artwork price and the cost of standard delivery. If you chose a more expensive delivery option, I only need to refund the standard delivery cost.
You may inspect the artwork as you would in a shop. The refund may be reduced if its value has been diminished by handling beyond what was needed to inspect it. No fixed administration fee will be deducted.
After any applicable legal cancellation period, I do not offer voluntary refunds for change of mind.
Custom commissions
Artwork created to your individual specifications or clearly personalised for you may not qualify for the usual change-of-mind cancellation right. Commission details and any applicable cancellation terms will be agreed before the order is confirmed.
6. In-person purchases
For an artwork bought face to face in a physical gallery or shop after you have viewed it, I do not offer returns or refunds simply because you have changed your mind. Your legal rights still apply if the artwork is faulty or not as described.
7. Damaged, faulty or misdescribed artwork
If an artwork arrives damaged, faulty or not as described, email info@lanaderuss.com with your order number and photographs.
I may offer a repair or, with your agreement, an alternative artwork. This does not limit any legal remedy available to you. Depending on the circumstances, your legal rights may include rejecting the artwork and receiving a refund. Consumers generally have a short-term right to reject faulty goods within 30 days of delivery.
8. Copyright
Buying an artwork transfers ownership of the physical piece only. Copyright and reproduction rights remain with Svetlana Pavlova unless agreed otherwise in writing. You may not reproduce or use artwork images commercially without written permission.
9. Privacy
Personal information submitted through the website is handled in accordance with the Privacy Policy. Please link this section to your Privacy Policy page.
10. Website availability and liability
I aim to keep the website information accurate and available, but cannot guarantee uninterrupted access or that every detail will always be error free. Nothing in these terms limits your statutory consumer rights or liability that cannot legally be excluded. To the extent permitted by law, I am not responsible for indirect losses that were not reasonably foreseeable when you placed your order.
11. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, this does not remove any mandatory rights available to you under the laws that apply where you live.
Cancellation notice
You may use this form to cancel an online order, but you do not have to.
To: Svetlana Pavlova, trading as LanaDeRuss
Address: 16 Coverdale Road, London, W12 8JL, United Kingdom
Email: info@lanaderuss.com
I give notice that I cancel my contract for the purchase of the following artwork:
Artwork title: ______________________________________________________________
Order number: ______________________________________________________________
Ordered on / received on: __________________________________________________
Name: _____________________________________________________________________
Address: __________________________________________________________________
Date: _____________________________________________________________________